Persimmon announces ‘home faults’ deferred payments

Housebuilder Persimmon has launched a plan to improve customer care, enabling homebuyers to withhold payments until their houses are fault-free. The initiative will allow buyers’ solicitors to withhold 1.5% of the property’s value until any faults in the home are resolved. Persimmon said at current selling prices this would be approximately £3,600 per home. The announcement comes a month after the housebuilder reported more than £1bn in profits, amid reports from The Times over fears of build quality threatening its Help to Buy contract. Persimmon said it was making large investments in customer care resources, including IT and digital